Welcome Back

Our top priority is the safety of our patients and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.

We are delighted to see you again and are looking forward to your visit.

Always call before you visit.

Please telephone to make an appointment for any reason, if you arrive without prior booking, we may not be able to see you. We will also have to ask you a few questions about your visit.

  • Online / telephone consultations. We may invite you to a longer telephone or an online video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice
  • Our door will be locked when you arrive. Rest assured we will be open, but we will have to control the number of people in the practice at  any one time

When you arrive we will ask you to…

  • Use the hand sanitiser as you enter our practice
  • Let us take your temperature. We need to reduce the risk of people bringing the virus into the building so we will use a non-contact thermometer as you arrive and if your temperature is high advise you to seek medical advice and return once it is normal
  • Answer a few general health questions. To confirm you have not been in contact with anyone with symptoms
  • Come on your own. We have to keep the number of people in the building to an absolute minimum
  • Come to us before you do any shopping. Lots of bags will make our work to keep the practice clean and safe a lot harder
  • Wear a mask for the duration of your visit. If you don’t have one of your own, we will be happy to provide one
  • Maintain a safe separation from everyone wherever possible. We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another
  • Pay with a card

In the Consulting Room

Please wash / sanitise your hands again on entering the consulting room.

As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to absolute minimum.

We will be using new technology to examine the inside of your eyes in minute detail, so we won’t have to get as close to you as we used to.

Many of you will be delighted to know that we will not be using the “puff of air” test to check your eye pressure. We have a new method which does not cause aerosol droplets to be produced.

When choosing frames

  • We will invite you to wash your hands before trying on frames
  • Ask us to pass you the frames that you would like to try
  • Once you have tried a frame pass it back to us rather than put it back on the display
  • Each frame will be sanitised after it has been tried on before going back on display
  • Please remember to maintain a safe separation when browsing

Temporary Practice Closure

Neil and Catalina have decided that the safe and appropriate action now is to temporarily close the practice until further notice. Our patients’ health, that of our fantastic team and our own health is what is most important at this time.

For urgent advice please email eyes@frostborneo.com and we will contact you as soon as we can. We are still able to take contact lens orders by emailing contactlenses@frostborneo.com  and these will be posted to you.

If you have spectacles to collect, we will happily post them.

We are sorry for any inconvenience and hope to return to normal as soon as it is safe to do so.

Please monitor our website and social media for updates.

We strongly advise that you follow the government’s advice to stay at home and save lives.

Neil and Catalina truly hope that you and your family’s are all keeping well.

Spring Open Day!

21st March 2020 10am – 4pm


Have you ever had difficulty finding the perfect pair of glasses?

Maybe you’re not sure which style will suit you or there are just too many to choose from!

We can help when you come along to our Spring Open Day on 21st March 2020!                 

Our Open Days really are a great opportunity for you to browse at leisure and try frames you would never normally get to see.

They are great fun too!

 Don’t worry if you don’t have an up to date prescription. New patients are welcome and we will also have ‘on the day’ appointments available.

Dispensing Optician Liz says “I love our open days. They’re a fabulous opportunity for the patients (and staff!) to try frames they wouldn’t normally be able to! The staff get just as excited about seeing all the new frames as the patients do!”

You can enjoy a glass of fizz during a personal style consultation with one of our Dispensing Opticians and have great fun trying frames from Holland’s boldest eyewear brand ‘Dutz’ and the colourful, stylish Italian brand ‘Vanni’. We will have the complete collections here for the day!

Patient Michele commented at our last open day “This is a really fun event and there are so many amazing frames! The Dispensing Optician’s advice has been wonderful. I’m so happy with the frame I’ve chosen. The discount and the goody bag are great too!!     


When you’ve found your perfect frame, we’ll give you 10% off plus FREE standard single vision lenses* worth £59 with every frame you buy on the day!

What’s more you can rest assured your Dutz or Vanni frame will weather your daily routine. Both brands are scratch and chip resistant, only use understated branding and are also hypoallergenic for even the most sensitive skin!

So pop along to our Dutz and Vanni Open Day!

21st March 2020 10am-4pm

*Includes free standard single vision lenses worth £59 – can be used to upgrade to thinner, lighter or varifocal lenses at an additional cost. Not to be used in conjunction with any other offer.

Isn’t it time you had a pair of glasses for each occasion?

Up until now you may have found it too expensive or confusing choosing multiple pairs of glasses but we can help!

Why settle for just one look when you can win 3 pairs of fabulous glasses worth £400 from our Henley Collection. You’ll receive expert advice during a style consultation with one of our Dispensing Opticians to ensure you look and feel amazing with your new looks!

Join MyChoice for your chance to win!

To enter simply follow the link and fill in your details where prompted or call in to the practice and let a team member know you’d like to join up.

Already a MyChoice member? Simply email ‘Win Your Wardrobe’ and your name to mychoice@frostborneo.com to be entered!

MyChoice is free to join and no purchase is required.


*Winner receives 3 pairs of glasses from our Henley Collection, includes standard single vision coated or tinted lenses. Lens upgrades are available for an extra fee. By entering the competition you agree to have your photograph taken and used on our marketing collateral if you are the winner. Competition closes midnight 29th February 2020.


Experience Freedom From Glasses!

Do you want to experience the freedom of not wearing glasses?

We have the answer!

Enjoy freedom from your glasses with a FREE comfort trial of DAILIES TOTAL1 contact lenses during our Contact Lens Experience day at Frost Borneo on 7th February between 10am – 5pm.

Our fully qualified Contact Lens Optician and team will talk to you about the benefits of contact lenses and will even insert the lenses for you – come along and enjoy a coffee, a chat and experience the freedom contact lenses bring!

Do you want to see clearly at every distance?

We have the answer for this too with DAILIES TOTAL1 MULTIFOCAL contact lenses.

They are specifically designed to help you focus on your phone, tablet, books and also television and driving. We want you to see comfortably at every distance!

Have you tried contact lenses before but couldn’t get on with them?

DAILIES TOTAL1 are the world’s only water gradient lenses that provide a cushion of moisture, so it feels like you’re wearing nothing at all.

Why are DAILIES TOTAL1 lenses so great?

Here’s the clever science!

Water gradient technology to create a cushion of moisture on your eye providing exceptional comfort*.

SmarTears® Technology features the release of an ingredient found naturally in your tears that helps stabilize your eye’s tear film.

No cleaning required and you can enjoy that ‘new lens’ feeling every day.

If this sounds like something you’d like to try or just discuss further give us a call on 01491 574091 to book an appointment.

*9 out of 10 of wearers agree they’re so comfortable, they forget they’re wearing them!

50% off a second pair!

Did you know that lenses customised to your lifestyle can improve your quality of life?

You may want effortless switching between distance and near vision.

You may travel and read books and ebooks in your spare time.

Or you may require sharp vision indoors for computer and reading.

We can help!

Between now and 31st March 2020 we are offering 50% off a second complete pair of glasses when you order your first pair of MyStyle, LifeStyle or WorkStyle varifocal lenses.

These bespoke varifocal lenses are tailored to your lifestyle using the latest technology so that you benefit from the sharpest, clearest vision whatever the task.

What’s more you’ll receive £59 off the cost of your first pair with our MyChoice loyalty scheme!

Once you’ve purchased your glasses with MyStyle, LifeStyle or WorkStyle lenses you’ll have until 31st March 2020 to get 50% off a second pair!

Your second pair could be a simple pair for reading or distance and we can even make them prescription sunglasses!

Or why not have a spare pair of varifocals or specialised office glasses?

Whatever the task we can help you benefit from the clearest and most comfortable vision possible.

The choice is yours with this fantastic offer!