Very friendly staff who like what they do. Makes the customer really feel at ease. Would highly recommend.
Simon was his usual exceptionally friendly and helpful self!
Friendly, professional and courteous staff who took the time to walk me through the eye test and help me find a suitable pair of reading glasses. Fantastic, personalised service and would highly recommend.
Very good service from Jason who was attentive to detail and pleasant to deal with. Thank you. I am delighted with my new glasses!
Simon helped me choose my new glasses and was charming, helpful and knowledgeable. He took time to understand what I was looking for and offered gentle opinions to aid my decision. I absolutely love them! He also adjusted my current ones in a couple of minutes, hugely improving my comfort and vision.
The whole experience with the Frost Borneo team was excellent. The optician, Tanraj, was so kind and friendly, explaining everything that she was doing. The range of tests was extensive and thorough and, for someone like me with a history of sight problems in the family, very reassuring. She really did make me feel that patient health was at the centre of what she and the practice were doing.
My first experience at Frost Borneo has been a very positive one! From having my eyes tested, realistic expectations explained for my first pair of varifocals, to the actual collection, the 3 people I met have been professional and courteous. I will be back!
- L Billington, December 2019
You are a very good eye shop. Every time I break my glasses you fix them. I love your glasses.
- Isla B (age 7), November 2019
Very happy with the service, very clear and straightforward, not pushed to spend money unnecessarily
The eye condition assessment was most impressive and the time we had with Simon was most appreciated. We would certainly wish to be clients of Frost Borneo in the future and are pleased that we have signed up for regular checks etc in the future
