Our top priority is the safety of our patients and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.

We are delighted to see you again and are looking forward to your visit.

Always call before you visit.

Please telephone to make an appointment for any reason, if you arrive without prior booking, we may not be able to see you. We will also have to ask you a few questions about your visit.

• Online / telephone consultations. We may invite you to a longer telephone or an online video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice
• Our door will be locked when you arrive. Rest assured we will be open, but we will have to control the number of people in the practice at  any one time

When you arrive we will ask you to…

• Use the hand sanitiser as you enter our practice
• Let us take your temperature. We need to reduce the risk of people bringing the virus into the building so we will use a non-contact thermometer as you arrive and if your temperature is high advise you to seek medical advice and return once it is normal
• Answer a few general health questions. To confirm you have not been in contact with anyone with symptoms
• Come on your own. We have to keep the number of people in the building to an absolute minimum
• Come to us before you do any shopping. Lots of bags will make our work to keep the practice clean and safe a lot harder
• Wear a mask for the duration of your visit. If you don’t have one of your own, we will be happy to provide one
• Maintain a safe separation from everyone wherever possible. We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another
• Pay with a card

In the Consulting Room

Please wash / sanitise your hands again on entering the consulting room.

As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to absolute minimum.

We will be using new technology to examine the inside of your eyes in minute detail, so we won’t have to get as close to you as we used to.

Many of you will be delighted to know that we will not be using the “puff of air” test to check your eye pressure. We have a new method which does not cause aerosol droplets to be produced.

When choosing frames

• We will invite you to wash your hands before trying on frames
• Ask us to pass you the frames that you would like to try
• Once you have tried a frame pass it back to us rather than put it back on the display
• Each frame will be sanitised after it has been tried on before going back on display
• Please remember to maintain a safe separation when browsing

Neil and Catalina have decided that the safe and appropriate action now is to temporarily close the practice until further notice. Our patients’ health, that of our fantastic team and our own health is what is most important at this time.

For urgent advice please email eyes@frostborneo.com and we will contact you as soon as we can. We are still able to take contact lens orders by emailing contactlenses@frostborneo.com  and these will be posted to you.

If you have spectacles to collect, we will happily post them.

We are sorry for any inconvenience and hope to return to normal as soon as it is safe to do so.

Please monitor our website and social media for updates.

We strongly advise that you follow the government’s advice to stay at home and save lives.

Neil and Catalina truly hope that you and your family’s are all keeping well.